Shipping & Returns
Shipping
We ship from the EU, insured and fully tracked. Shipping within the United Kingdom is £4.95 and free from £79. The amount is shown in your basket and at checkout before the order becomes binding.
- Delivery: 4–10 days
- Processing: orders placed before 2 pm on a working day usually leave the same day
- Tracking: you receive the tracking number by email as soon as the parcel leaves us
Returns
You have 14 days to return a fragrance. For hygiene reasons this applies only to unopened items with the original seal intact — an opened bottle cannot be resold and is excluded from returns.
- Announce the return by email to support@seventhscent.co.uk, quoting your order number
- We send you the return address and packaging instructions
- Once received and checked, we refund within 14 days to your original payment method
Your statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are unaffected — see the cancellation policy.
Arrived damaged?
Email support@seventhscent.co.uk within 14 days with a photo of the parcel. We settle transport damage without a return shipment.